Frequently Asked Questions
Answers to all your questions about l89i right here
From opening an account to depositing with bKash, claiming bonuses, slots and cricket betting — find out everything about l89i right here.
l89i ensures a simple and secure online gaming experience for players in Bangladesh. If you have questions about account registration, the deposit or withdrawal process, welcome bonus terms, cricket betting or slot games — the FAQ section below is made for you. All questions are answered in clear English. If you cannot find the answer to a question here, our 24/7 live chat support team is always by your side.
Account and Registration
Questions about Account and Registration
To open an account at l89i you need an active mobile number, a valid email address and a strong password. The registration process takes just a few minutes. It is important to provide accurate information when creating your account, as identity verification may be required when you withdraw later. Only those aged 21 and above can create an account at l89i.
No, a person can only hold one account at l89i. Creating multiple accounts using the same device, the same IP address or the same payment method is against the platform's rules. In such cases the account may be suspended or closed and bonuses may be forfeited.
First make sure your internet connection is active and that you are using the correct email and password. If you have forgotten your password, use the "Forgot Password" option. If the problem continues, contact our 24/7 live chat support — the team will resolve it quickly.
If your withdrawal amount exceeds a certain limit or you make a large withdrawal for the first time, l89i may request identity verification. You will generally need to send a photo of your National ID (NID) or passport along with a selfie. Once verification is complete you will be notified by email and all features will be unlocked.
Deposits and Withdrawals
Questions about Deposits and Withdrawals
Money deposited at l89i via bKash is usually credited to the account instantly. In some cases it may take a few minutes due to network congestion. If your balance has still not appeared after the deposit, contact our live chat support with your transaction ID.
The minimum deposit amount at l89i is ৳100 — this applies to all payment methods, namely bKash, Nagad, Rocket, Upay and bank transfer — the same limit across all of them. This affordable limit means players of any budget in Bangladesh can get started easily.
Yes, withdrawing via Nagad is fully supported. The standard processing time for withdrawals at l89i is just 5–30 minutes. The minimum withdrawal amount is ৳1,000. Before requesting a withdrawal, make sure the wagering requirements on any bonus have been met.
l89i does not charge any additional fees on deposits or withdrawals. However, your mobile financial service (such as bKash or Nagad) may apply their own transaction fees. For bank transfers, fees may apply according to the bank's own policy.
Yes, both Rocket and Upay are supported payment methods at l89i. Deposits and withdrawals can be made through both of these mobile wallets. Processing times and minimum amounts are the same as other methods — instant deposits and a minimum withdrawal of ৳1,000.
Games and How to Play
Questions about Games and How to Play
At l89i you can bet on BPL and all major cricket tournaments. To place a bet, go to the cricket section and select the match you want. You can bet on various markets including match winner, top batter and total runs. Check the odds carefully before placing a bet and play within your budget.
At l89i you can find slots and fishing games from multiple top game providers including PG Soft, Pragmatic Play, JILI and Spribe. Games from all these providers are audited by third parties and ensure fair play. In the slots section you can easily find games by category.
Yes, the l89i platform is mobile-friendly. You can open the site directly from a smartphone browser and play all games — slots, cricket betting and live casino — with ease. There is no need to download a separate app; you get the full experience right in the browser.
RTP or "Return to Player" is the theoretical rate at which a percentage of total bets placed in a game are returned as winnings over the long term. A higher RTP is generally positive for the player. Keep in mind though that RTP is a mathematical average — it does not guarantee a win in every session. Each spin or round is independent and random.
At the l89i live casino you can find live baccarat, live roulette, live blackjack, Dragon Tiger and several other games. This real-time playing experience with real dealers is powered by world-renowned providers including Evolution Gaming and Ezugi.
Aviator, made by Spribe, is a crash-style game. A plane takes off and a multiplier keeps rising. You need to cash out before the plane crashes. The longer you wait, the higher the multiplier climbs — but if it crashes before you cash out, you lose the entire bet. This balance of risk and reward is the core appeal of Aviator.
Bonuses and Promotions
Questions about Bonuses and Promotions
When you open an account at l89i for the first time and make your first deposit, you can receive a 120% welcome bonus up to ৳10,000. For example, if you deposit ৳1,000 you will receive a ৳1,200 bonus — giving you a total of ৳2,200 to start playing with. To claim the bonus, select the applicable option during your first deposit after registering.
Wagering requirement means the total number of times you need to place bets before you can withdraw bonus funds. The wagering requirement for the l89i welcome bonus is 25x. This means if you receive a ৳1,000 bonus you will need to wager a total of ৳25,000 to become eligible to withdraw. This is an industry-standard requirement that helps prevent bonus abuse.
The l89i VIP program has three tiers: Bronze, Silver and Gold. You can advance to higher tiers gradually through regular play. At the Bronze tier you receive up to 0.3% cashback per week, at Silver 0.7% and at Gold 1.0%. As your VIP tier rises, more exclusive benefits also become available.
Winnings from bonuses cannot be withdrawn directly until the wagering requirement (25x) has been met. Once the requirement is fulfilled, the winnings will be transferred to your main balance and can be withdrawn under the normal rules. Your own deposited funds can be withdrawn at any time.
Yes, l89i runs special promotional offers during occasions such as Eid-ul-Fitr, Eid-ul-Adha and the BPL or T20 World Cup season. These offers may include extra bonuses, free spins or cashback. Check the platform regularly and stay in touch with support to keep up with updates.
Security and Responsible Gaming
Questions about Security and Responsible Gaming
l89i uses SSL encryption technology to keep all transactions and personal information secure. Your financial data is transmitted through encrypted channels. The platform follows fair play principles and game outcomes are governed by a verifiable RNG (Random Number Generator).
l89i is for those aged 21 and above only. Age is verified when creating an account. Preventing underage access is an important safety policy at l89i and is strictly enforced for both legal and ethical reasons.
If you feel gaming is getting out of your control, contact our support team immediately. l89i offers self-exclusion and temporary break features. You will find a detailed guide on this on our responsible gaming page.
Self-exclusion is a feature that lets you temporarily close your own account for a set period of time. To activate it, contact our 24/7 live chat support. During the self-exclusion period you will not be able to access your account or claim bonuses.
The l89i support team is available 24 hours a day, 7 days a week to assist you in Bengali. You can get instant help through live chat on the site. You can also reach us by email at [email protected]. All enquiries are answered according to BST (UTC+6) time.
Yes, you can request to permanently close your account at any time. To do this, contact our support team via live chat or email at [email protected]. Before closing, make sure there are no pending withdrawals on your account.
Our Support Services
We are here for you whenever you need help — fast, reliable and entirely in English.
Live Chat Support
24/7 live chat in Bengali. Get instant responses to any question from our experienced team.
Email Support
For detailed questions, email us at [email protected]. You will receive a reply as quickly as possible.
Responsible Gaming Guide
Find self-exclusion options and safe gaming tips on our responsible gaming page.
Still have questions? Contact our support
Our Bengali support team is with you 24 hours a day — get help in just a few seconds on live chat.