l89i Privacy Policy — Your Information is Fully Protected
Complete and transparent information is provided here on how your personal data is collected, stored, and used on the l89i platform.
This privacy policy applies to all users of the l89i platform's services. Please read this policy carefully. By using l89i's services, you are considered to have agreed to the terms of this policy.
1. Introduction and Scope of Policy
1.1 About Us
l89i ("we", "our", "platform") provides an online gaming service for users in Bangladesh. We give the highest priority to the privacy of our users ("you", "your"). This privacy policy explains what types of information l89i collects, why it is collected, how that information is used, and what steps we take to protect your information.
1.2 Scope of Application
This privacy policy applies to the l89i website (https://l89i.cam), its mobile version, and all related services. It is effective for any person who visits, registers on, or uses l89i's website.
If this policy changes, we will update it on the website and, where applicable, notify registered users. If you continue using the service after any changes, you will be considered to have accepted the updated policy.
2. What Information We Collect
2.1 Registration Information
Information you provide when creating an account:
- Full name
- Email address
- Date of birth (for age verification — you must be 21 years of age or older)
- Password (stored in encrypted form)
- Currency preference (BDT)
2.2 Identity Verification Information (KYC)
For identity verification to meet legal requirements:
- National ID (NID) or passport number
- Copy of government-issued identity document
- Proof of residence (where applicable)
2.3 Financial Information
Information collected to process transactions:
- bKash / Nagad / Rocket / Upay account number
- Bank account details (for bank transfers)
- Deposit and withdrawal history
- Transaction amounts and dates
2.4 Technical Information
Technical information collected automatically:
- IP address
- Browser type and version
- Device information and operating system
- Login time and session information
- Cookie and web beacon data
2.5 Gaming Activity Information
Information about your use of the platform:
- Game play history and results
- Bet amounts and dates
- Bonus usage records
- Activity logs on the platform
2.6 Communication Information
Information collected when you contact us:
- Live chat conversation records
- Email correspondence
- Details of complaints and requests
3. Purpose of Using Information
l89i uses your information only for specific and legitimate purposes. Each purpose is described in detail below:
3.1 Providing and Operating Services
Your information is used to create and manage your account, process transactions, run gaming services without interruption, and customize your platform experience according to your preferences.
3.2 Identity Verification and Fraud Prevention
We use information to confirm your identity, prevent unauthorized access, and prevent financial fraud and money laundering (AML). This is essential for protecting your own account and funds.
3.3 Ensuring Responsible Gaming
Monitoring your gaming activity to identify possible signs of addiction and providing support when necessary is also an important reason we use information. We firmly believe in responsible gaming.
3.4 Improving Customer Service
Information is used to resolve your issues and complaints quickly and effectively, to improve live chat and email support, and to enhance the overall user experience.
3.5 Marketing and Promotions (Optional)
With your consent, l89i may send relevant offers, bonuses, and promotional information. You can opt out of such communications at any time.
3.6 Technical Development and Security
Technical information is used to identify and resolve technical issues on the platform, ensure cybersecurity, and continuously improve service quality.
4. Sharing Information with Third Parties
l89i does not sell or rent your personal information. Information may be shared with third parties only in the limited circumstances listed below:
4.1 Payment Processing Institutions
The necessary transaction information is shared with the relevant financial institutions to complete deposit and withdrawal processes through bKash, Nagad, Rocket, Upay, and bank transfers. This information is used solely for the purpose of completing transactions.
4.2 Technology Service Partners
Game software providers (such as PG Soft, Pragmatic Play, JILI, Spribe), server hosting providers, and security service providers may receive limited information to the extent necessary to provide services. Each of these partners is bound by strict confidentiality agreements.
4.3 Legal Obligations
Required information may be provided in response to court orders, lawful requests from law enforcement authorities, or any other legal obligation. In such cases, l89i will always comply with the law.
4.4 Business Transfers
If l89i merges with or sells its business to another company, user information may be transferred as part of the business assets. In such circumstances, we will notify users in advance.
Your information will not be shared with third parties for any reason other than those listed above. Your information is not sold or exchanged to advertisers, marketing agencies, or for any other commercial purpose.
5. Cookies and Tracking Technologies
5.1 What Cookies Are and Why We Use Them
Cookies are small text files stored on your device. l89i uses cookies to ensure the platform functions correctly and to improve your experience.
5.2 Essential Cookies
These cookies are essential for the basic functionality of the website — such as maintaining login sessions, security verification, and transaction processing. They cannot be disabled.
5.3 Performance Cookies
These cookies are used to monitor platform speed and performance and to identify technical issues. The information collected is anonymous and used for statistical purposes.
5.4 Preference Cookies
These cookies remember your language preference, display settings, and other personal preferences, so your experience is easier on each visit.
5.5 Cookie Controls
You can manage non-essential cookies through your browser settings. Please note that disabling cookies may cause some platform features to not work correctly.
6. Data Protection Measures
l89i follows industry-standard technologies and processes to protect your information. While no method on the internet is one hundred percent secure, we are committed to ensuring the highest level of protection.
SSL Encryption
All data transmissions are secured through SSL/TLS encryption. No information is transmitted in plain text between your browser and our servers.
Password Hashing
Your password is never stored directly. It is encrypted and stored using industry-standard hashing algorithms.
Access Controls
Your data can only be accessed by authorized staff for necessary work purposes. All access is logged and regularly audited.
Security Monitoring
Our systems are monitored for security threats 24 hours a day, seven days a week. Immediate action is taken when suspicious activity is detected.
Data Backup
Regular encrypted backups are maintained so that your information and transaction history remain protected even in the event of a technical issue.
Firewall Protection
The platform is protected from external cyber attacks through advanced firewall and DDoS protection systems.
7. Data Retention Period
7.1 Information for Active Accounts
While your account is active, l89i retains all your relevant information. This is necessary for service continuity, access to transaction history, and bonus tracking.
7.2 After Account Closure
Even after an account is closed or deactivated, information may be retained for a specific period to meet legal, regulatory, and financial reporting obligations. This period is determined according to legal requirements.
7.3 Transaction Records
Records of financial transactions are retained for the long term. This is necessary to comply with anti-money laundering (AML) regulations and for dispute resolution.
7.4 Marketing Information
If you opt out of marketing communications, your information is removed from the marketing list. However, a record of the opt-out may be kept to ensure no further messages are sent in the future.
8. Your Rights and Controls
l89i believes you should have full control over your own information. Your rights are described below:
Right to Access Information
You can view the information stored in your account at any time. You may also request a detailed description of the information l89i holds about you.
Right to Correct Information
If there is any error in your information, you can request a correction. Correcting inaccurate information is in our interest as well.
Right to Delete Information
In certain circumstances, you can request that your information be deleted. However, some information may need to be retained due to legal and regulatory obligations.
Right to Object to Processing
You can object to the processing of your information for marketing purposes. Opt-out requests will be actioned as soon as possible.
Right to Data Portability
You can request a copy of the information you have provided in a commonly usable format. This request can be made through our support team.
Right to Restrict Processing
In certain circumstances you may request that the processing of your data be restricted, such as during a dispute over the accuracy of the data.
To exercise any of the above rights, contact us at: [email protected] — we will respond within 30 business days.
9. Protection of Minors' Data
l89i is strictly for users aged 21 and above only. We do not knowingly collect or process data of any person under the age of 21. Age is verified during registration and confirmed through the identity verification process.
If we receive any information that proves a user is under the age of 21, we will immediately close that account and delete all associated data.
10. International Data Transfers
10.1 Data Transfer Circumstances
As required for the operation of our services, your data may at times be processed or stored on servers located outside Bangladesh. This applies to game provider software companies or server hosting services.
10.2 Protection Guarantees
For international data transfers, l89i ensures that every relevant organization follows adequate data protection standards. Your privacy rights are maintained in any location through data protection agreements.
11. Policy Changes and Updates
11.1 Announcement of Changes
l89i reserves the right to update this privacy policy at any time. For significant changes, a prominent announcement will be made on the website and registered users may be notified by email.
11.2 Use After Changes
If you continue using l89i's services after a revised policy is published, you will be considered to have accepted the revised policy. If you do not agree with the policy, you may stop using the services and contact us to close your account.
11.3 Previous Versions
Previous versions of the privacy policy may be made available upon request. If you wish to view an older version, please contact our support team.
12. Contact Us
If you have any questions or concerns about this privacy policy, or if you wish to exercise your data-related rights, please contact us:
Chat with us directly in Bengali 24/7 — anytime, for any question
[email protected] — we will reply within 30 business days
Active 24 hours a day, 7 days a week, BST (UTC+6)
Write to support for requests to access, correct, or delete data
Your privacy matters greatly to us. Let us know about any concerns — we will address them honestly and as quickly as possible.
Related pages: Terms & Conditions | Responsible Gaming | FAQ